Since this issue can be caused by quite a few things this guide is going
to include advice for troubleshooting both your Android smartphone and your
Wi-Fi network and will begin with the more commonly successful solutions for
resolving this problem and will proceed from there.
Make sure to follow all of the advice suggested in this guide. Different
causes may require different methods of troubleshooting in order to get to the
root of problem and prevent this from happening further.
The most likely reasons why this is happening
This is most often the result of a problem on or with the Wi-Fi network
itself and NOT an issue with the
phone. If other devices are able to connect to
the Wi-Fi network and seem to be working properly this can (and often is) still
the result of a network related problem.
To find out for sure then you can try using your smartphone on another
network. If your cell phone can connect to and access the internet with other
Wi-Fi networks without any issues then you might be able to hold off on trouble shooting
your phones for wifi issues for the time being and concentrate on troubleshooting
the wifi network that seems to be having problems as it is likely the reason for not
having an internet connection.
But we’ll get to all that a little later. Chances are good that the
advice listed below will work and with any luck it should solve this internet
issue with your Androids Wi-Fi connection quickly and with minimal fuss.
Soft reset the network
Performing a soft reset on your Wi-Fi network should be the first thing
that you try when troubleshooting this issue, especially if this just suddenly
happened for no logical reason and your phone was working fine and then just
suddenly lost its internet connection.
A soft reset of your network is a common solution and can often help fix
the internet on your Android phone and luckily there is no loss of data
whatsoever.
Simply unplug the power cable from your router/modem wait 30 seconds to
a minute and then plug the power cord back into the router/modem. It may take a
few minutes for the network to start up again so give it 2-5 minutes to make
sure everything was able to boot up as it’s supposed to and then check your
cell phone to see if the internet is working or not.
If it is then enjoy your working internet and don’t forget to share or
like this article at the bottom of this guide… if this didn’t help and your
smartphone is still having trouble accessing the internet then continue with
the troubleshooting suggestions listed below.
Soft reset your cell phone
If rebooting your network didn’t help then try rebooting your phone.
Simply select the restart option or choose to turn it off entirely and then
boot it up normally. After it reboots then test to see if the internet has
started working properly or not.
If not then try performing a soft reset on the device by removing the
battery while the unit is powered on, then wait for a minute, re-insert the
battery, and start up the phone. Now
not every Android smartphone has a removable battery so if your battery is
built into your phone and it is non-removable then you can skip the physical
battery pull as maybe your device allows a simulated
battery pull instead. Just don’t forget to power cycle your device one way or the other.
Turn it off and then turn it on.
Check your browser and home page
Make sure that you verify that your internet is in fact malfunctioning
as opposed to an issue with your web browser or even worse a problematic home
page.
Open your web browser and in the address bar (where it shows what web
page you are on) type in the URL of a website that you KNOW is working. I
suggest typing in https://www.google.com/ or simply
google.com (don’t forget to press the Enter or Search key after you have
finished typing the URL in order to load the page).
If the webpage ends up loading successfully and you can perform a search
through the Google search engine then that is a great sign as it indicates that
there is not a problem with your phone or its internet but it’s an issue with
the web page your phone is trying to load by default. Changing your phones
default home page should fix this little hiccup and it will no longer appear
like the internet is malfunctioning on your cell phone.
If you have tried all of the suggestions listed above and your Android
smartphone still refuses to connect to the internet properly then you will likely
need to look into adjusting and configuring some of the settings on your
wireless network.
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